The paid step · one bounded workflow
Proof before anything is installed.
A free self-check points to a suspected leak. The Follow-Up Audit verifies one workflow using your actual timestamps, handoffs, follow-up attempts, ownership, and outcomes — before anything is installed.
The Follow-Up Audit is KeenHand’s paid diagnostic for owner-led local service businesses: one bounded revenue workflow — after-hours inquiries, missed calls, quotes, no-shows, or lapsed customers — measured in your own systems’ records, producing an evidence ledger, a baseline, and a fix prescription. If nothing is worth fixing, the audit says so in writing.
Start with the free 15-minute call What happens on that call →
The call is free and it is not the audit — it decides whether an audit is even justified.
What gets verified — and with what evidence.
One workflow, chosen on the discovery call — the place your business most plausibly leaks booked work. The audit walks that workflow’s real trail: when inquiries actually arrived and when they were actually answered; where each handoff happened and who owned the next step; which follow-up attempts were made, and what each one led to. Timestamps from your own systems, not estimates. Outcomes from your own records, not recollection.
It’s built for the owner or operator who can approve a fix if one is justified — the person the evidence ledger is addressed to.
What you receive.
Three things, in writing: an evidence ledger — the workflow’s real timeline, documented so you can check every entry against your own systems; a measured baseline — what the workflow does today, in numbers that can be re-measured after any change; and a verdict with a prescription — the one fix worth making first, its boundaries, and the signal that would prove it worked. When the evidence doesn’t justify a fix, the verdict is “install nothing” — stated plainly, with the numbers that show it. You keep everything either way.
What it is not.
The audit is not an installation — nothing is built, connected, or changed in your systems during it. It is not a revenue projection: it measures what your workflow did, and never invents a number it didn’t measure. It is not a whole-business review — one bounded workflow, agreed in advance, and the scope never grows mid-engagement. And it never ingests customer medical information, payment details, or confidential records: if the workflow’s value can’t be shown without those, we say so and stop.
Where the audit sits — the whole ladder, plainly.
Everything before the audit is free and self-reported; everything after it is a separate decision:
- Scorecard — free, two minutes: which of twelve follow-up jobs run without you, and which area is weakest. Self-reported.
- Readiness check — free, three minutes: fifteen observable questions on where a workflow leaks and whether you’re set up to fix it. Self-reported.
- Calculator — free: your own three estimates multiplied into a monthly leak figure. Your arithmetic, not our projection.
- Fix plan — free, instant: your self-check answers turned into a suspected first fix, with a response-test kit you run yourself. A hypothesis, not a verified design.
- Discovery call — free, fifteen minutes: decides whether the suspicion deserves a paid inspection at all.
- Follow-Up Audit — paid, this page: the first step that verifies anything, in your systems’ actual records.
- 14-Day Installation — paid, separate, only if prescribed: the fix built and live inside boundaries you set, then measured against the audit’s baseline.
How the verification works.
The method is the same one behind every KeenHand artifact: claims trace to records, records trace to systems, and anything that can’t be traced is labeled an estimate and kept apart from the measurements. The audit locks the workflow’s boundaries first, gathers its trail from your tools second, and only then reads verdicts from the assembled evidence — never the other way around. The free fix plan’s sample report shows this evidence discipline in its lighter, self-run form; the audit’s evidence ledger holds itself to the same rules with your real records.
What a verdict reads like.
Worked example — fictional business, no client data.
A fictional salon, “Willow Lane,” suspects after-hours inquiries are leaking. The audit pulls the inquiry trail: most weeknight inquiries sat unanswered until mid-morning, the handoff from inbox to callback had no owner, and the few same-evening replies converted noticeably better than the morning ones. The prescription: one bounded fix — instant owner-approved acknowledgment plus a named morning owner — and one signal to watch, time-to-first-reply against the audited baseline. Had the trail shown inquiries already answered inside the hour, the same audit would have closed with “install nothing” and the baseline as the deliverable.
Straight answers.
What does the Follow-Up Audit cost?
A fixed quote, scoped to the one workflow being verified, given on the free discovery call before any commitment. No retainer, no open-ended scope — the price is agreed before the audit starts, and the audit never grows mid-engagement.
What if the audit finds nothing worth fixing?
Then it says exactly that, in writing, with the evidence that shows it. You keep the measured baseline of the workflow either way — and you haven’t paid for an installation that shouldn’t exist. “Install nothing” is a real verdict, not a failure of the audit.
What do you need from us — and what never runs through it?
Access to the person who owns the workflow and visibility into the tools it runs on: where inquiries land, where handoffs happen, where outcomes are recorded. Customer medical information, payment details, and confidential records never run through a public form or an audit intake — if value can’t be shown without them, we say so and stop.
How is this different from the free fix plan and the free call?
The free tools are self-reported: the scorecard, readiness check, and calculator work from what you tell us, and the fix plan names a suspected leak. The free 15-minute discovery call decides whether that suspicion deserves inspection. The audit is the first step that verifies anything — it works from your systems’ actual records, not your answers.
What happens after the audit?
You decide. If the audit prescribes a fix, the 14-Day Follow-Up Installation is its own separate decision at its own agreed price — never bundled into the audit. If the verdict is “do nothing,” the engagement ends there, and you keep the evidence ledger and baseline.
The audit starts with a free call.
Fifteen minutes decides whether one of your workflows deserves inspection — and if it doesn’t, you’ll hear that on the call. Bring one suspected leak.
Book the 15-minute discovery call Not ready? Get the free fix plan →