For gym or studio owners · Front desk and inquiries
Help a nervous beginner pick a first class
A kind reply to someone who worries they are not fit enough, pointing them to the class you already start new people in, with no fitness advice.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Studio owners, coaches and whoever answers the studio's messages.
I run a gym or studio. Someone new wants to start but is worried they are not fit enough or will not keep up, and asks which class to try. I already know where I start new people. I want a reply that eases the worry and points them to that class, without giving any fitness advice. What I have: - Their message, word for word: [THEIR MESSAGE] - Where I start new people and why, in my own words: [WHERE BEGINNERS START] - This week's beginner classes, with day, time and coach: [BEGINNER CLASSES] - What the coach does with someone on their first day: [FIRST DAY ROUTINE] - How I sound with members: [MY TONE] What I want: 1. Pull out what they are worried about, in their own words. 2. Answer that worry in a sentence or two, using only what I wrote about where beginners start and what happens on the first day. 3. Point them to one or two beginner classes by day and time, and give them the next step to book. 4. Keep it short enough to read on a phone without scrolling. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never quote a price, promise a result or claim anything I did not give you. - Do not give exercise advice, say a class is safe for them or guess what their body can handle. If they mention an injury, pain, pregnancy or a condition, stop and flag it for me. - Leave out card details and anything about their health. Give me back: - The reply, ready for me to edit - Anything in their message I should answer myself
When to use it
Someone writes that they are out of shape, have not trained in years or are scared they will not keep up, and asks which class to start with.
When not to
Do not use it when they mention an injury, pain, a medical condition, pregnancy or a recent surgery. Those go to you or a coach, in person.
What to paste in
- [THEIR MESSAGE]: The message as they sent it, without their last name or contact details.
- [WHERE BEGINNERS START]: A few sentences on which class you put new people in and why, the way you would say it at the desk.
- [BEGINNER CLASSES]: The classes this week you would send a beginner to, with day, time and coach.
- [FIRST DAY ROUTINE]: What happens on someone's first day: a walk-through, easier versions of moves, the coach checking in.
- [MY TONE]: Three or four words for how you sound with members, or a message you sent before that you liked.
Never paste
- Their full name or contact details
- Details of any injury, condition or medication they mention
A filled-in example
Sample. Fictional business, fictional client.
THEIR MESSAGE: I'm interested but honestly I haven't worked out in about ten years and I'm worried I'll be the slowest one there. Which class should I try? WHERE BEGINNERS START: Everyone starts in Foundations. It is smaller and slower, and the coach teaches every movement before we add any weight. BEGINNER CLASSES: Foundations Tue 6:00 pm (Marcus); Foundations Thu 6:00 pm (Marcus); Foundations Sat 10:30 am (Dana) FIRST DAY ROUTINE: The coach meets you ten minutes early, shows you around, and gives you an easier version of anything that feels like too much. MY TONE: Calm, kind, a little funny
What you should get back
- A short, kind reply that answers the worry they named
- One or two beginner classes with day and time, and how to book
- No exercise advice and no promise about results
- A flag on anything about their health, left for you to answer
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a member until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Answer a trial class inquiry from your schedule. A reply to someone who wants to try a class, with real times from this week's schedule and one clear way to book the trial.
- Follow up a trial guest who did not show. A no-guilt message to someone who booked a trial class and did not come, with two real times to try again and a shorter nudge for later.
More: every prompt for gyms and studios, front desk and inquiries, and AI for gyms and studios.
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