For home services business owners · Marketing and reviews
Ask for a review after a finished job
A short review ask that mentions the actual job and the tech who did it, sent the day the work is done, with nothing offered in return.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Owners, office staff and techs who close out jobs.
I run a home services business. We finished a job today and the customer was happy. I want to ask for a review the same day, in a way that sounds like us and mentions the real job. What I have: - The job notes: what we did and anything the customer said: [JOB NOTES] - The first name of the tech who did the work: [TECH NAME] - Where they leave a review: [REVIEW LINK] - How I sound with customers: [MY TONE] What I want: 1. Write a short text that thanks them, names the job and the tech, and asks for a review with the link. 2. Write a shorter reminder I can send a few days later if they have not left one. 3. If the notes mention a problem, a return visit or anything they were unhappy about, do not write the ask. Tell me why instead. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never offer a discount, a gift or anything else for a review. Never tell them what to write or how many stars to give. - Leave out card details, the customer's address and anything else private. Give me back: - The review ask, ready for me to edit - The shorter reminder - Or a note that this job should not get an ask yet, and why
When to use it
A job went well, the customer said so, and you want to ask for a review while they still remember the tech's name.
When not to
Do not use it after a callback, a complaint or a job with a question about the bill. Settle that first, with a person.
What to paste in
- [JOB NOTES]: What was done and anything the customer said about it, first name only.
- [TECH NAME]: The first name the customer knows them by.
- [REVIEW LINK]: The link to the page where customers leave you a review.
- [MY TONE]: Three or four words for how you sound, or a text you sent before that you liked.
Never paste
- The customer's last name, street address, phone number or card details
A filled-in example
Sample. Fictional business, fictional client.
JOB NOTES: Hank, drain cleaning, kitchen sink and basement floor drain. Cleared both and showed him the camera video. He said he was glad someone finally explained it. TECH NAME: Luis REVIEW LINK: https://example.com/review MY TONE: Warm, short, a little dry.
What you should get back
- A short review ask naming the job and the tech
- A shorter reminder for a few days later
- No reward offered and no words put in their mouth
- A stop and a note for you if the job had a problem
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a customer until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Reply to a bad review without making it worse. A calm public reply to a bad review that shares no job details and moves the talk offline, plus a private message offering only what you chose.
- Turn tech notes into a plain job summary. A tech's shorthand turned into a plain summary for the customer: what we found, what we did and what the tech recommends, with nothing added.
More: every prompt for home services, marketing and reviews, and AI for home services.
Which three fit your home services business?
The free quiz scores your home services business on sixteen things and picks the three prompts aimed at your three lowest. It takes about three minutes.