For salon owners · Bookings and no-shows
Answer 'anything Saturday?' with real openings
A reply to the 'anything Saturday?' text that offers only openings long enough for the service they want, with the stylist they asked for.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Salon owners and whoever answers the booking texts.
I run a salon. Clients text asking if we have anything Saturday. The answer depends on what they want done and who they want, because a cut and a full head of highlights need very different gaps. What I have: - Their message, word for word: [CLIENT MESSAGE] - The open times on the days they asked about, copied from the booking app, with the stylist and the start and end of each: [OPENINGS] - How long each service takes in our book, processing time included: [SERVICE LENGTHS] - How I sound with clients: [MY TONE] What I want: 1. Work out which service they want and whether they asked for a stylist. If either is unclear, write one short question to ask them first. 2. Find the openings long enough for that service. If they named a stylist, use only that stylist's openings. 3. Offer no more than two times. If nothing fits on the day they asked for, say so and offer the nearest fit from my list on another day. 4. Write the reply in my tone, short enough to read on a phone, ending with a question about which time works. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never offer a time that is not on my list, quote a price or claim anything I did not give you. - Do not say a time is held. It is open until they confirm and it is booked. - Leave out the client's full name, card details and anything about their health. Give me back: - The reply, ready to edit - Which opening you matched to which service, and any you skipped as too short
When to use it
A client texts asking if you have anything Saturday, or any day this week, and you have the book open in front of you.
When not to
Do not use it to double-book a stylist, to squeeze a color into a gap that is too short, or to move another client's appointment. Those are your call or the stylist's.
What to paste in
- [CLIENT MESSAGE]: The text as the client sent it, without their last name or phone number.
- [OPENINGS]: The open times from your booking app for the days they asked about: stylist, start and end.
- [SERVICE LENGTHS]: How long each common service takes in your book, with processing time included.
- [MY TONE]: Three or four words for how you sound, or a text you sent before that you liked.
Never paste
- The client's full name or phone number
- Card details
A filled-in example
Sample. Fictional business, fictional client.
CLIENT MESSAGE: Hi it's Kelsey! Any chance Jess has anything Saturday? Need my roots done and a trim. OPENINGS: Sat: Jess 9:00 to 10:00, Jess 1:30 to 4:00, Maya 11:00 to 1:00. Fri: Jess 5:00 to 7:00. SERVICE LENGTHS: Root touch-up with trim 2 hours. Cut only 45 min. Full highlights 3 hours. MY TONE: Easy and friendly, first names, one emoji at most.
What you should get back
- A short reply offering up to two times that fit the service
- Only the stylist they asked for, if they named one
- A plain no and the nearest fit on another day when nothing works
- A note of which openings you skipped as too short
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a client until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Answer a walk-in question from today's book. A quick reply to 'do you take walk-ins?' that offers only the gaps you really have today and says plainly which services need a booking.
- Fill a same-day cancellation from the waitlist. See who on your waitlist fits the gap a cancellation just left, and get one text for them that says the first to reply gets the time.
- Rebook a client who left without booking. A short, personal nudge for a client who left without their next appointment, timed to when their cut or color is due, not a blast.
More: every prompt for salons, bookings and no-shows, and AI for salons.
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