For any local business · Front desk and inquiries
What may go out alone, on one page
A one-page playbook that splits routine messages into what may go out alone, what gets a quick look, and what waits for you.
The prompt
Pick your trade to fit the wording, then paste it into ChatGPT, Claude or Gemini.
I run a local business. I let tools draft, but a person still sends everything, because I'm not sure what is safe to let go out alone. Help me write a one-page playbook. Split my routine messages into three lists: what can go out on its own in my wording, what needs a quick look from the front desk, and what must wait for me. Cover replies to inquiries, appointment confirmations and reminders, questions about an invoice, complaints, and anything with a customer's private details. Write the rules so a new hire could follow them.
When to use it
Tools already draft for you, but a person still sends everything because nobody wrote down what is safe. It is also the prompt the free quiz hands you when you score low on what it may do alone.
When not to
It writes rules for you to approve. It does not decide what is safe on its own.
What to paste in
Nothing to fill in ahead of time. It asks you questions as it goes.
Never paste
- Customer full names, phone numbers or card details
- Anything about a customer's health or treatment
- Passwords or account logins
What you should get back
- Three lists: goes out alone, quick look, waits for you
- Rules plain enough for a new hire
- Money questions, complaints and private details on the waits list
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a customer until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- One routine, written the way I say it. Turn the way you handle a new inquiry, said out loud, into a one-page routine your team can follow and tape up by the front desk.
- Move one job to the front desk. Move one repeated job to the front desk so the people doing the work use the tool, with steps and a note to the team.
- A one-week test, no new tools. A one-week plan to test AI on three typing-heavy jobs you already do, with a way to tell by Friday whether it saved you time.
More: the whole prompt library and front desk and inquiries.
Which three fit your business?
The free quiz scores your business on sixteen things and picks the three prompts aimed at your three lowest. It takes about three minutes.