For home services business owners · Bookings and no-shows
Confirm tomorrow's arrival windows
Night-before texts with each customer's arrival window and what to get ready, plus an on-the-way text your tech can send from the truck.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Owners and whoever builds tomorrow's schedule.
I run a home services business. Tomorrow's schedule is set. Each customer needs a text tonight with their arrival window and what to have ready, and each tech needs an on-the-way text they can send from the truck. What I have: - Tomorrow's jobs, one line each: [TOMORROWS JOBS] - What customers should do before we arrive, by kind of job: [PREP NOTES] - What we do when a tech is running late: [RUNNING LATE RULE] - How I sound with customers: [MY TONE] What I want: 1. Write a night-before text for each customer with their window, the tech's first name, what we are coming for and the prep that fits their job. 2. Write one on-the-way text a tech can fill in with their first name and send as they head over. 3. Write one running-late text that follows my rule. 4. Flag any job whose line is missing a window, a tech or the kind of job. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Give the window exactly as I wrote it. Never narrow it to an exact time. - Never quote a price or promise how long the job will take. - Leave out card details, door and gate codes, techs' personal phone numbers and anything else private. Give me back: - One night-before text per customer - The on-the-way text and the running-late text - The jobs I need to fix before tonight
When to use it
Tomorrow's jobs are set and every customer needs their window, the tech's first name, and what to clear or leave open before the crew shows up.
When not to
Do not use it to give a customer an exact time you cannot keep, or to answer a customer upset about a late or missed visit. Those go to you.
What to paste in
- [TOMORROWS JOBS]: First name, kind of job, window and the tech's first name, one per line. No addresses or codes.
- [PREP NOTES]: What to clear, leave open or put away for each kind of job, for example a clear path to the panel or pets in another room.
- [RUNNING LATE RULE]: What you tell a customer when the tech is behind, and when you call instead of texting.
- [MY TONE]: Three or four words for how you sound, or a text you sent before that you liked.
Never paste
- Customers' street addresses, phone numbers or card details
- Door, gate, lockbox or alarm codes
- Your techs' personal phone numbers
A filled-in example
Sample. Fictional business, fictional client.
TOMORROWS JOBS: Gloria, panel upgrade, 8 to 10, Marcus; Steve, kitchen outlet not working, 10 to 12, Marcus; Priya, ceiling fan install, 1 to 3, Dee. PREP NOTES: Panel work: clear 3 feet in front of the panel and expect the power off for part of the day. Outlet or fixture work: clear the counter or the floor under it. Any job: pets in another room. RUNNING LATE RULE: Text if we will be more than 15 minutes past the window. Call if it is more than an hour. MY TONE: Friendly, short, no exclamation points.
What you should get back
- A night-before text for each customer with window, tech and prep
- A fill-in on-the-way text and a running-late text
- The window exactly as you wrote it, never an exact time
- A short list of jobs with something missing
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a customer until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Move the week's jobs when the weather turns. A message for every outdoor job the weather knocks out, offering only the days you have open, plus a list of customers you should call yourself.
- See what is stuck before the trucks roll. A short morning list from your own board: quotes waiting, sold jobs not scheduled, finished jobs not invoiced and requests nobody answered.
More: every prompt for home services, bookings and no-shows, and AI for home services.
Which three fit your home services business?
The free quiz scores your home services business on sixteen things and picks the three prompts aimed at your three lowest. It takes about three minutes.