For home services business owners · Bookings and no-shows
Move the week's jobs when the weather turns
A message for every outdoor job the weather knocks out, offering only the days you have open, plus a list of customers you should call yourself.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Owners of lawn, roofing, exterior and other outdoor crews, and whoever runs the schedule.
I run a home services business and some of our work is outside. The weather is going to knock out jobs this week, and I need to tell those customers and offer new days before the crew loads up. What I have: - The jobs that have to move, one line each: [JOBS TO MOVE] - What the weather is doing and why we are holding off, in my words: [WEATHER CALL] - The days and windows I can offer instead: [OPEN DAYS] - How customers confirm a new day: [HOW TO CONFIRM] What I want: 1. Write a short message for each customer that names their job, says why we are moving it, and offers the open days I gave you. 2. Keep each message to a few sentences a person can read on a phone. 3. If a customer's line mentions a deadline, an event or an earlier move, put them on a list for me to call instead of texting. 4. List the messages by the day each job was set for, earliest first, so those customers hear first. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Offer only the days and windows I listed. Never promise the weather will clear or that a new day will hold. - Never quote a price or mention a fee for moving the job. - Leave out card details, gate codes, and anything else private. Give me back: - One message per customer, ready for me to edit - The customers I should call myself, and why - The order to send them in
When to use it
Rain, a freeze or a storm is coming and some of this week's outdoor jobs have to move. You need to tell everyone before the trucks load.
When not to
Do not use it for storm damage calls or a job where something is already leaking or broken. Those need a person on the phone.
What to paste in
- [JOBS TO MOVE]: First name, the job and the day it was booked, one per line, plus any note about a deadline. No street addresses.
- [WEATHER CALL]: What is coming and why you are holding off, for example ground too wet to mow or too cold for sealer to set.
- [OPEN DAYS]: The days and windows you can offer, exactly as you would say them.
- [HOW TO CONFIRM]: Reply with a day, call the office, or pick a time in your scheduling app.
Never paste
- Customers' last names, street addresses or card details
- Gate codes or notes about when nobody is home
A filled-in example
Sample. Fictional business, fictional client.
JOBS TO MOVE: Linda, spring cleanup, Tue; Raj, mulch delivery and spread, Tue, wants it done before his daughter's grad party Sat; Ellen, patio sealing, Wed, already moved once. WEATHER CALL: Two days of heavy rain Tue and Wed. Beds will be mud and sealer will not set. OPEN DAYS: Thu morning, Thu afternoon, Fri morning, next Mon all day. HOW TO CONFIRM: Reply with the day that works and we will put you down.
What you should get back
- A short message for each customer naming their job and the days on offer
- A call list for anyone with a deadline or a second move
- The order to send, earliest job day first
- No promise about the weather and no fee
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a customer until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Confirm tomorrow's arrival windows. Night-before texts with each customer's arrival window and what to get ready, plus an on-the-way text your tech can send from the truck.
- See what is stuck before the trucks roll. A short morning list from your own board: quotes waiting, sold jobs not scheduled, finished jobs not invoiced and requests nobody answered.
More: every prompt for home services, bookings and no-shows, and AI for home services.
Which three fit your home services business?
The free quiz scores your home services business on sixteen things and picks the three prompts aimed at your three lowest. It takes about three minutes.