For med spa owners · Marketing and reviews
Ask for a review without naming the treatment
A review request after each visit that lets the client keep their treatment private and never offers anything in return.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Med spa owners and whoever sends the after-visit messages.
I run a med spa. Happy clients rarely leave reviews, and many of them do not want the world to know what they had done. I want a review request that is easy to say yes to and makes clear they can write about the visit without naming a treatment. What I have: - When the request goes out after a visit: [WHEN IT GOES OUT] - Where I want reviews, and the link: [REVIEW LINK] - What clients often say they like about us, in my words: [WHAT CLIENTS LIKE] - How I sound with clients: [MY TONE] What I want: 1. Write a short text that thanks them for coming in and asks for a review, with the link. 2. Say in one plain sentence that they never need to mention a treatment, and give two or three things they could write about instead, from my notes. 3. Write one shorter reminder for anyone who has not written one after a few days, and stop after that. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never offer a discount, a gift or anything else in return for a review, and never claim anything I did not give you. - Ask every client the same way. Do not word it to steer them toward a good review. - Leave out anything about a client's health, treatment or history. Never name a treatment, a product or a result. Give me back: - The review request - The one reminder
When to use it
Happy clients leave and never write a review, often because they would rather not say in public what they had done, and the ask goes out late or not at all.
When not to
Do not use it as your answer to a client with an open concern, complaint or reaction. Talk to them first, through you or your provider.
What to paste in
- [WHEN IT GOES OUT]: How long after the visit the ask goes out, for example the next morning by text.
- [REVIEW LINK]: Where you want reviews, and the direct link to write one.
- [WHAT CLIENTS LIKE]: Two to four things clients mention, such as how the desk treats them or how clearly things are explained.
- [MY TONE]: Three or four words for how you sound, or a reply you have sent before that you liked.
Never paste
- Client names, numbers or a list of who visited
- What any client had done, or anything about their health or results
- Before and after photos
A filled-in example
Sample. Fictional business, fictional client.
WHEN IT GOES OUT: The morning after the visit, by text. REVIEW LINK: Our review page, example.com/review WHAT CLIENTS LIKE: Nobody rushes them, the provider explains everything, the rooms feel calm and private. MY TONE: Warm, low-key, grateful.
What you should get back
- A short review request with your link and a plain line that they never need to name a treatment
- Two or three ideas for what to write about instead
- One reminder, then nothing more
- No discount, gift or anything offered in return
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a client until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Reply to a review without confirming a visit. A public reply to a review, good or bad, in your voice that never confirms the reviewer is a client or mentions any treatment.
- Remind regulars it is time to book again. Rebooking reminders for clients who come back on a schedule, written so a text read on a lock screen never names the treatment.
- Prepare a new client for their consultation. A welcome message for a newly booked consultation: when and where, how to do the intake forms, what the visit covers and your cancellation line.
More: every prompt for med spas, marketing and reviews, and AI for med spas.
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