For salon owners · Front desk and inquiries
Answer a color correction price question
A reply to a color correction inquiry that explains how you price it and books a consultation, without quoting a number you have not seen.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Salon owners and whoever answers the salon's messages.
I run a salon. A client has messaged asking what a color correction costs. I never quote a correction without seeing the hair, so I want a friendly reply that explains why and gets them into a consultation. What I have: - The client's message, word for word: [CLIENT MESSAGE] - How I price corrections, in my own words: [HOW I PRICE CORRECTIONS] - How a client books a consultation: [CONSULTATION BOOKING] - How I sound with clients: [MY TONE] What I want: 1. Read the message and pull out what they want done and what they said about their hair: box dye, past lightening, how long ago. 2. Write a short reply in my tone that thanks them, explains that a correction is priced after a consultation, and says why in one sentence. 3. Give them the next step to book a consultation, using only the booking path I gave you. 4. If their message asks something my pricing notes do not cover, list it as a question for me. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never quote a price, promise an opening or claim anything I did not give you. - Do not say whether the hair can or cannot be corrected. That is my call after I see it. - Leave out the client's full name, card details and anything about their health. If they mention a reaction or a sore scalp, do not write a reply. Tell me so I can call them. Give me back: - The reply, ready for me to edit - Anything in their message you could not answer from my notes
When to use it
A new or returning client asks what a color correction costs, usually by text or message, often with a photo of their hair.
When not to
Do not use it to give a firm price, to judge whether hair can be lightened safely, or to answer a client who is upset about a recent service or mentions a reaction. Those go to you.
What to paste in
- [CLIENT MESSAGE]: The message as the client sent it, without their last name or phone number.
- [HOW I PRICE CORRECTIONS]: One or two sentences on how you price corrections, for example by the hour after a consultation.
- [CONSULTATION BOOKING]: How a client books a consultation: a link, a phone call, or a reply with two times.
- [MY TONE]: Three or four words for how you sound, or a reply you have sent before that you liked.
Never paste
- The client's full name, phone number or card details
- Photos of the client's face
A filled-in example
Sample. Fictional business, fictional client.
CLIENT MESSAGE: Hi! I tried a box dye last month and it went orange. How much would it be to fix it? I'm free Saturdays. HOW I PRICE CORRECTIONS: Corrections are priced by the hour after a free consultation, because every head is different. CONSULTATION BOOKING: Reply with two times that work, or book Consultation in the booking app. MY TONE: Warm, straight, a little playful.
What you should get back
- A short reply in your tone that explains corrections are priced after a consultation
- One clear next step to book that consultation
- No price, no promise about the result, no Saturday opening you did not confirm
- A list of anything you need to answer yourself
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a client until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Answer a wedding party hair inquiry. A reply to a bride or planner asking about hair for the wedding party, with the questions you still need answered and a trial as the next step.
- Answer 'anything Saturday?' with real openings. A reply to the 'anything Saturday?' text that offers only openings long enough for the service they want, with the stylist they asked for.
- Reply when a client questions their bill. A calm reply to a client who thinks their color cost more than expected, built from the ticket and the decision you already made.
More: every prompt for salons, front desk and inquiries, and AI for salons.
Which three fit your salon?
The free quiz scores your salon on sixteen things and picks the three prompts aimed at your three lowest. It takes about three minutes.