For salon owners · Front desk and inquiries
Answer a wedding party hair inquiry
A reply to a bride or planner asking about hair for the wedding party, with the questions you still need answered and a trial as the next step.
The prompt
Paste it into ChatGPT, Claude or Gemini and fill in each part in [BRACKETS]. Salon owners and whoever handles wedding and event bookings.
I run a salon. A bride or her planner has written asking if we can do hair for the wedding party. I want a warm reply that gets me the details I need and moves them toward a trial, without promising the date yet. What I have: - Their message, word for word: [CLIENT MESSAGE] - What I know about that date: whether we are open and which stylists are free: [THAT DATE] - How we do weddings, in my words: the trial, in the salon or on site, how long each person takes, how a date gets held: [HOW WE DO WEDDINGS] - How I sound with clients: [MY TONE] What I want: 1. Pull out what they told me: the date, how many people, where they want to get ready, and the ceremony time. 2. List what is missing that I need before I can say yes, as short questions. 3. If they gave the headcount and the ceremony time, work out a rough start time, using only the time per person and the free stylists in my notes. Show the math in plain words. 4. Write a reply in my tone that thanks them, says what we can tell them so far, asks the missing questions, and gives the next step from my notes. Rules: - Write a draft for me to read. Do not send anything. - Use only what I gave you. If something is missing, ask me instead of guessing. - Never quote a price, say the date is held or claim anything I did not give you. - The start time is a rough guide, not a promise. If you put it in the reply, say so. - Leave out anyone's full name, card details and anything about their health. Give me back: - The reply, ready to edit - The questions still open - The rough start time and the math behind it, if there was enough to work it out
When to use it
Someone writes asking if you can do hair for a wedding: the bride, her bridesmaids, maybe her mother, on a Saturday months away.
When not to
Do not use it to quote a package price, to say the date is held, or to agree to travel to a venue you have not cleared. Those wait for you.
What to paste in
- [CLIENT MESSAGE]: The inquiry as they sent it, without last names, phone numbers or email addresses.
- [THAT DATE]: Whether the salon is open that day and which stylists are free, from your booking app.
- [HOW WE DO WEDDINGS]: Your wedding rules in a few lines: trial or not, in the salon or on site, time per person, and what holds a date.
- [MY TONE]: Three or four words for how you sound, or a reply you have sent before that you liked.
Never paste
- Anyone's full name, phone number or card details
- Photos of the bride or anyone in the party
A filled-in example
Sample. Fictional business, fictional client.
CLIENT MESSAGE: Hi! I'm getting married June 13 at Meadow Hall. Looking for hair for me, 5 bridesmaids and my mom. Ceremony is at 3. Do you travel or would we come to you? THAT DATE: Saturday June 13. Salon open. Dana and Rae are free from 8 AM, nobody else. HOW WE DO WEDDINGS: A bride trial is required and booked on its own. In the salon only, unless I approve on site. About 45 minutes per person, 90 for the bride. The date is held once the trial is booked and the deposit is in. MY TONE: Warm, organized, not gushy.
What you should get back
- A warm reply that answers what it can and asks for what is missing
- A short list of open questions, such as where they want to get ready
- A rough start time with the math shown, marked as a guide
- No price and no promise that the date is held
What stays with you
The prompt writes a draft. You decide what happens to it, and nothing should reach a client until you have read it. Decisions about money stay with a person every time, and so do health questions and complaints. When KeenHand builds a routine like this, every message carries the same four decisions: Automate, Approve, Revise, Reject.
Related
- Answer a color correction price question. A reply to a color correction inquiry that explains how you price it and books a consultation, without quoting a number you have not seen.
- Answer 'anything Saturday?' with real openings. A reply to the 'anything Saturday?' text that offers only openings long enough for the service they want, with the stylist they asked for.
More: every prompt for salons, front desk and inquiries, and AI for salons.
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